Advantage Rent A CarComplaints and Reviews

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  • Customers like
    • That the car it was clean 3
    • Car 3
    • Inside attendants 2
  • Customers don't like
    • Invisible customer service 12
    • Worst customer service ever 9
    • No recourse to solve a problem 8

Rented many cars in the past. Rented car for 3 days in fla.for $60, car ended up costing $.130.00 The x tra fees keep coming Was told to pay $28 flat fee for all tolls to advantage.Just got a bill for $28 for fla tolls from a arizona company.Im usually preety good about picking up on scammy companys .Will never use again. Dont bother to try customer service ,no answer Read more

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Advantage Rent A Car - Rental Record No. MIA-84367
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Dear Sirs. I made use of your services from 10/12/15 through 14/12/15 Which were successfully paid with my credit card However today January 22 of 2016 you are charging again an approximate value of $38 USD to my previously mentioned credit card. Thus I demand an explanation of why is this amount being charged to my credit card. I hope we can overcome this inconvenience, we will be in touch. I... Read more

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ABSOLUTELY NO ONE WILL ANSWER THE PHONE WETHER IT BE RESERVATIONS OR CUSTOMER SERVICE. WAITED ON THE PHONE FOR 45 MINUTES THEN DECIDED TO DRIVE TO THEM WHILE ON HOLD AND AFTER A 20 MINUTE ORDEAL FINDING THE LOCATION WHICH WAS ACTUALLY 5 MINUTES AWAY, STILL ON HOLD WAITING IN LINE AT THE PLACE WHICH WAS EXTREMELY HARD TO FIND I HANDED THE PERSON BEHIND THE COUNTER THE PHONE AND TOLD THEM I HAD... Read more

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February 8, 2016 Dear Advantage People, Notice that the date on my letter is about three weeks following my car drop off to Advantage Rent a Car at the John Wayne Airport. That is because I don’t have time for this sort of nonsense. I have had four occasions that I needed to reach an agent at Advantage Rent a Car at this location so tried calling: -Prior to the trip to ask if a second renter... Read more

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I rented a number of times, upon last time I used advantage, they changed rate on me and would not honor 1st rate they gave me,. Add comment

They inexplicably over charged by CC by $200. Tried reaching their customer service dept by phone and email several times but absolutely no response whatsoever. It is now to the point where I am going to dispute their charge through Visa. I would NEVER rent from these guys again! Their customer service is te worst I have ever experienced. It is too bad as otherwise the car was fine. Even if they... Read more

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We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advantage, we had a very personable and helpful rep named John Alexander. He spent 10 minutes trying tohelp us get the price down, but due to the absorbtant upcharges from being located "on airport", the price was still far above what had budgeted. We did not rent. Took a cab to our... Read more

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Rented do to an emergency. Requested 4 days because I wasn't exactly sure if the number of days needed. Returned the vehicle 17 hours early and was informed no credit to my account would be given. Went to the counter and asked for a manager and was told there wasn't one on duty. Called your customer service number was on hold for forty-five minutes. Absolutely the worst..if the vehicle was... Read more

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Rented a vehicle out of Nashville, specifically asked about fuel pricing and was told, it would be cheaper for me let them fill my tank rather than taking it to a gas station. I didn't use a full tank, the cost they quoted me was a 1.58 per gallon, even if i used the full tank the cost would have been $24.00 the charged me 31.60. The issue I had is the lady at the counter told me i was only... Read more

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10 days in Maui. Advantage rent a car our first and bad experience. Our flight was delayed getting in to Maui. It was raining. Customer service at the airport told us to wait outside for pick up. We waited and waited. There were other people waiting for pick up as well. Pick up did not show up. We were ditched at the airport. Being first time travelers we were not sure what to do. We hired a cab... Read more

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