Advantage Rent A CarComplaints and Reviews

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1.6 Based on 101 reviews
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  • Customers like
    • That the car it was clean 4
    • Car 3
    • First attendant 3
  • Customers don't like
    • Invisible customer service 14
    • No recourse to solve a problem 9
    • Worst customer service ever 9

we -prepaid a rental car for $109. when we checked out the car they wanted our credit card and had us sign a bunch of places and we told them we declined insurance coverage. they then charged us additional $204 for insurance. we called and said we declined it. they said this was standard and that we declined ADDITIONAL INSURANCE. I guess they charge you even if you decline it. we were going to a family members funeral. Advantage rent a... Read more

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Stay away. Do not rent from advantage rent a car. Rented in Dallas. Had to go via shuttle from love field, ok fine no problem. Get there, advertised vehicle was not there, (Hyundai sonata) ok fine received a Mazda 6 with a small dent in it. Ok fine. Get in my vehicle, look at my contract and realize that after being told that a total of $200 would be charged to my card by the desk rep, the charge was actually $338.00. Call customer service to... Read more

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Worst counter experience ever!!! Extremely rude and unprofessional. Constantly bemoaned the fact I was not adding anything on to the rental and "how is the company supposed to make money?" Very abrupt. Will never rent again from Advantage! Treated very disrespectfully. Add comment

DO Not rent from this company or EZ Car rental which Advantage owns. I only gave one star because zero stars was not offered. I prepaid for a car in Ft Lauderdale which was a huge mistake. Before renting, I read the cancellation policy. It clearly says under their section on cancellation that if you cancel less then 24 hours that there is a charge for one days rental. They have an additional clause way down at the bottom of all their policies,... Read more

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WARNING...DO NOT USE THIS COMPANY...Rented a car in Phoenix ..... It was dirty, but it worked. When we returned it she claimed there was a chip in the windshield, we said we didn't do it, husband looked but could not see a chip anywhere. The gal acted like No problem. Well, 6 weeks later we get a bill for $75....and what could we even do or say. I argued to no avail. It was $25 for the bogus chip and $50 administrative fees. Read more

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Advantage Rent A Car - Review in Rentals category from Atlanta, Georgia
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Was sent over to advantage from another car rental because they didnt take debit cards. Paid an ungodly amount of money for 4 days. Looked in the glove box and seen last renters receipt. Same amount of days but almost 300 dollars cheaper. Called the place said really rude "sorry sir but thats what happens when you just walk up expecting a car" i want some *** money back. It shouldn't be that expensive. Read more

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Beware of Advantage Car Rental. I paid online for my car rental reservation (for 2 weeks) and when I was trying to pick up my car at the counter, their staff tried to sell me the insurance which my Premier credit card will cover. They said unless I have the written proof from my credit card company, they could not rent me the car or I have to buy the insurance. Since I didn’t have any proof, they cancelled the reservation and I did ask for... Read more

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I rented a vehicle from the Dallas/Ft.Worth Airport offsite location in October, 2015. The service I received when I picked up the car was horrible. Attendant met customers outside and gave me a diagram of the vehicle and asked me to check the car for damages and sign the form if there were no damages, which I did. At no time during my rental experience did I speak to a Representative to confirm if I wanted insurance, purchase gas, etc... and... Read more

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This is the most dishonest company I have ever done business with. I will never rent from them again and I will make sure everyone I know doesn't rent from Advantage either. Advantage fits them right, they take 100% advantage of you! Add comment

I made A reservation and I was told it was gonna be just 30 bucks. I even asked again if there was something else.I arrived to the airport to pick up the car, and the customer rep tells me it's 200 deposit plus 24 bucks for declining insurance. You people should be more upfront with all these fees when people make reservations over the phone. Add comment

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