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1.6 Based on 116 reviews
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  • Customers like
    • That the car it was clean 4
    • Car 4
    • First attendant 3
  • Customers don't like
    • Invisible customer service 14
    • No recourse to solve a problem 9
    • Worst customer service ever 9
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Not impressed. Am a family visiting from the UK who requested a GPS system, have been paying a daily rate and the system was faulty 4 days ago it just completely stopped working. We have one contact number which we called to be told they would be in touch with the local office, they took our number - no call back. Three days ago recalled and was given a second number to call - on hold for over 35 mins. Two days ago emailed them - no reply - have... Read more

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Hi there this a long overdue review about my experience with Advantge Rent A Car at Logan Airport over July 9th 2016. The minivan my family rented was not the cleanest finding receipts under the seats from a month prior, but the staff were very efficient and friendly. I had trouble taking out the car seat from the minivan and the two employees there Anthony and Mosul were very nice and understanding on how to handle the situation properly and... Read more

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Paid for a corolla but got a gas guzzing van. Van had BALD tires and when we pointed this out the employe reluctantly wrote it on our RECIEPT. HE said its this van or nothing. This was a one way trip of about 500 miles, and Advantage sends us out with bald tires. WILL NEVER RENT FROM THEM AGAIN.

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i rented an SUV, Sante Fe for two weeks. The car was not cleaned out when I received it. I picked it up at Newark Airport and by the time I got to Florida, the emission canister on the bottom of the truck fell off and now I get a bill for the part. They gave me another truck, but we waited forever for the next truck losing a day at the Lego Factory. They don't inspect their vehicles they just collect rental money. The customer service and road... Read more

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We rented a vehicle at the Sacramento Airport in May. The agent that gave us our car never explained the nightmare we would get into if we drove on a manless toll bridge or road. This was our first time in California and their bridges are all manless tolls where you cannot simply pay the $7.25 to cross over the Golden Gate Bridge for example. We had no idea what areas required a toll while driving. They take a photo of the car license plate #... Read more

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NEVER TRY TO RENT A CAR FROM ADVANTAGE! Weeks ago I made a three day reservation to pick up a car at their location in Astoria. Just came all the way back home from location after finding out that Advantage requires all renters to have auto liability insurance coverage to rent from them! i was stunned! Are you kidding? Me: Where did they hide this piece of information? Clerk: In the terms and conditions. Me: Was it on page 37 or page 38?... Read more

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LOCATION: Astoria, NY. DATE: 7/1/2016 flew into airport and took shuttle to location, stood in line for 20 minutes, no where to sit (I am handicap). No public restrooms, building dirty. Remote did not work on rental car and only 3/4 tank of gas when picked up.Desk personnel friendly. Returned car but left cell phone in back seat, tried to call 5 times while at airport before flight left (800-777-5500) no answer, pushed all extension numbers-no... Read more

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My family arrived in Salt Lake City after a full day of travel, tired, and ready to get to our hotel. We took the hot shuttle bus to Advantage, and arrived to see 20-25 people sitting around the tiny office. We were told that they "had no cars." Even with our confirmed reservation number in hand, they had NO CARS. We got back on the hot shuttle, and went back to the airport. This company had contact information, but chose not to let us know... Read more

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Made an online reservation for Dallas Love Field. The Advantage counter has been vacated for three hours since our arrival with no help in site. Customer Service will not respond. Never Again. Biggest ripoff i have ever seen.. Still here waiting.

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I don't have a review of advantage. However, after my wife made a reservation for a car from advantage through rentalcars.com I looked at reviews for this company. After reading many horrible experiences people had with advantage, I told my wife to cancel. She then booked a car with Hertz for almost the same price. I am so glad I took the time to read these reviews. I just saved my wife a major headache. Thank you to all those who posted... Read more

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