Advantage Rent A CarComplaints and Reviews

Submit ›
  • Customers like
    • That the car it was clean 3
    • Car 3
    • Inside attendants 2
  • Customers don't like
    • Invisible customer service 12
    • Worst customer service ever 9
    • No recourse to solve a problem 8

I rented a number of times, upon last time I used advantage, they changed rate on me and would not honor 1st rate they gave me,. Add comment

They inexplicably over charged by CC by $200. Tried reaching their customer service dept by phone and email several times but absolutely no response whatsoever. It is now to the point where I am going to dispute their charge through Visa. I would NEVER rent from these guys again! Their customer service is te worst I have ever experienced. It is too bad as otherwise the car was fine. Even if they... Read more

Was this review helpful? 0 0

Rented do to an emergency. Requested 4 days because I wasn't exactly sure if the number of days needed. Returned the vehicle 17 hours early and was informed no credit to my account would be given. Went to the counter and asked for a manager and was told there wasn't one on duty. Called your customer service number was on hold for forty-five minutes. Absolutely the worst..if the vehicle was... Read more

Was this review helpful? 0 0

Rented a vehicle out of Nashville, specifically asked about fuel pricing and was told, it would be cheaper for me let them fill my tank rather than taking it to a gas station. I didn't use a full tank, the cost they quoted me was a 1.58 per gallon, even if i used the full tank the cost would have been $24.00 the charged me 31.60. The issue I had is the lady at the counter told me i was only... Read more

Was this review helpful? 0 0

10 days in Maui. Advantage rent a car our first and bad experience. Our flight was delayed getting in to Maui. It was raining. Customer service at the airport told us to wait outside for pick up. We waited and waited. There were other people waiting for pick up as well. Pick up did not show up. We were ditched at the airport. Being first time travelers we were not sure what to do. We hired a cab... Read more

Was this review helpful? 0 0

Did I say overcharged? Refused to return a call went to the BBB and Attorney General now under investigation. This seams to be business as usual for them... The car was great but the scamming is another thing. No one likes being ignored now they will hear from me and other customers who feel cheated. Charge what you say . The list of addons went on and on. They bated lower prices and... Read more

Was this review helpful? 0 0

Charged us an eztra $100 to return the vehicle early! Yes i said early 4 hour to be exact. Wow. What a disgrace to customer service. Add comment

Terrible service. I have tried calling the office number finally leaving 4 messages saying they will get back to me in 24 hrs. today is the 8th day and no return calls. Rude employee on returning the car; hard to find the return office in Dallas finally went back to airport and followed their van. This driver was an angel as we followed him. Almost missed our plane. We tried calling office for... Read more

Was this review helpful? 1 0

Advantage Rental Car charged me $25 to fix a window chip. Then they added $50 administration fees. They were also *** enough to send me a copy of the other 12 cars that had "chips". So did they charge $50 administration fees for all of those too. I bet they did. What a scam. Sounds like they should be strictly into the administration business rather than the rental business. They double their... Read more

Was this review helpful? 0 0

Very dissatisfied consumer I had a flat tire . Yes I declined there insurance Upon checking the trunk I had no spare tire nothing they told me no spair tire comes with that car model come on spair tire no jack . heard of cheap and save money . Wow Add comment

Did not find what you were looking for?
You are reading about Advantage Rent A Car.
Filing a new complaint about