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1.7 Based on 110 reviews
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    • Invisible customer service 14
    • No recourse to solve a problem 9
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I don't have a review of advantage. However, after my wife made a reservation for a car from advantage through rentalcars.com I looked at reviews for this company. After reading many horrible experiences people had with advantage, I told my wife to cancel. She then booked a car with Hertz for almost the same price. I am so glad I took the time to read these reviews. I just saved my wife a major headache. Thank you to all those who posted... Read more

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I love Advantage. They always have large vehicles available for my large brood. Pricing is excellent. Cars are nice. Depending on location, some are not in the airport but very near by. I've had it both ways and for me the off premise wasn't a big deal compared to the savings. In fact, I used a more popular rental service who gave me such a lemon, I used my triple A 3 times in one week , not to mention, waiting in tropical heat and missing... Read more

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Having issues with the car I paid A GOOD PRICE to be comfortable and not have any issues. I am at the mechanic shop to get it fixed which has taken 2 hours out of my vacation already to go out of our way to get to the nearest mechanic shop. Now so far we have been on the phone for 1 hour and called every number possible with no one answering ANY of the extensions I have dialed INCLUDING ROADSIDE ASST. which has a nice little recording saying... Read more

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Prepaid for a minivan Feb. 16, for June of 16. Upon arrival no vehicles available, let alone a minivan. After a wait, was given a smaller vehicle, but when requested no price reduction was given. They promise you something, and provide something less. Their customer service was terrible, and they acted like this was a well rehersed scam. The customer service at their web site, Advantage.com, was near impossible to contact, failed to return... Read more

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SCAM: they advertise low rates and after you do the booking they add "fees" and more "fees". I first entered the site because it advertised $10/day (I got a deal like this on last year's trip), so I went on it. Than the "real" price was $18/day. At the end of my trip, I check my credit card statement and it was over$43 per day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Excuse my "french", but WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unacceptable, despicable... Read more

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If you are booking with Advantage, make sure you do NOT use the pay-ahead option if there's any possibility you will cancel your reservation. Advantage will charge you $50 if you cancel a pay-ahead reservation, however, they are not openly transparent about this which I feel is unethical business practice. This fee is noted in their rental policy, however, because full reimbursement is the norm with most rental companies if you cancel, I feel... Read more

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Worst experience EVER! 1. Reserved car for $45.00. Ended paying $85.00 2. Car 1- sent out to get car; car blocked so had to wait for car to be freed. Car was in extremely poor condition with dents,scratches after documenting all of the damages, opened door to inspect the interior and was overcome with such a stench of smoke. I refused the car. 3. Car 2- exterior same condition. Interior upholstery severely stained. Key would not turn... Read more

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My rental was very nasty upon remtal

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I was seriously taken advantage of by this 'company." I reserved a rental online through RentalCars.com. My initial total on my reservation was in the amount of $64.92 for a four-door economy car. However when I arrived at the window at Atlanta Airport I was advised that the only available vehicle was a 2-door Toyota Yaris. That of course, was not at all suitable, so I was upgraded to a Nissan Sentra, which of course I believe is what they... Read more

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I had a bad experience in Houston. they use intimidating tactics and force a client to sign off on a PAD which is too dark to read. They charge exorbitant refuel charge if you do not return at full tank. My vacation almost got ruined by this rip off scam of this car rental company. I read at consumer affairs and this site for a reputation. the experience I had was similar to those other had. I think that the staff is trained to rip off client... Read more

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