Advantage Rent A Car Complaints and Reviews

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  • Customers like
    • Everthing but the tire1
    • Inside attendants1
    • That the car it was clean1
  • Customers don't like
    • Invisible customer service10
    • No recourse to solve a problem5
    • Worst customer service ever3

  • Jul 23
  • Service Centers and Customer Services
  • West Jordan, Utah
  • Advantage Rent A Car
  • 16
  • REVIEW RATING 4/5

Checked the tires before driving found that right front tire getting flat called AAA they came to change the tire but they could not find a spare. Called rental agent and was told that I had to buy a new tire, which I did, at MR B's auto service at 2409 Fairmount ave, Atlantic city, NJ 6093452244, invoice # 31454 I paid 148.73,for tire & balance and mounting, I talked to my insurance co. AAA... Read more

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  • Jul 10
  • Rentals
  • New York, New York
  • Advantage Rent A Car Reservation
  • 56
  • REVIEW RATING 3/5

Reserved a car at LGA for a Midnight pick-up. Arrived to be told I MUST have my complete insurance card to present--not just my card w/ my policy number. They refused to rent me the car. The attendant was brain dead and busy slopping down a sandwich. Had to rent from DOLLAR which was another horror show. What type of company IS Advantage? Are they just interested in collecting your insurance info... Read more

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  • Jun 23
  • Rentals
  • Fort Myers, Florida
  • Car Rental
  • 149
  • REVIEW RATING 5/5

soon as we got to rental counter the agent was very insistent to purchase there insurance, I had already purchase it with price line, and I have full coverage insurance, well she started negotiating a price for the weekend when we had are reservation set already, well when we said we will stick to our reservation, she ran our credit card then said, oh it decline because they do a random credit... Read more

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  • Jun 20
  • Rentals
  • Honolulu, Hawaii
  • Car Rental
  • 44
  • REVIEW RATING 3/5

Do your self a huge favor and don't even think about this bad bad company, they rude my vacation in Hawaii-after 14 hours of flight they said that they don't have my car, I had reservation and payment confirmation and everything that was needed, when I started to ask for answers one of the representatives a (big) guy in the front desk started to curse and shout on me, I'm an old person and in the... Read more

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  • Jun 19
  • Rentals
  • Decatur, Georgia
  • Car Rental
  • 104
  • REVIEW RATING 4/5

okay so was checking for cheapest car rental companies, found the cheapest to be through company called bookingbuddy.com then on their site through Orbitz.com, and the actual cheapest car was through the car company called Advantage, but shows that it only shows that they have locations at the airport only. I called advantage to find out if before making the reservation if I can park and keep my... Read more

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  • Jun 11
  • Rentals
  • Woodstock, Georgia
  • Car Rental
  • 31
  • REVIEW RATING 3/5

Horrible customer service!!!!!! They have zero disregard for people's time.... There is NO reason for the two ladies working the desk having social conversations about zodiac signs instead of helping customers get what they need: a rental car!!! All of the the other rental car kiosks were getting people in and out with professionalism and in an efficient manner.. Will never go through them again... Read more

Was this review helpful? 0 0

I booked a car online with this company and purchased with credit card. My flight was late and so I was 2 hours late on my reservation arrival time they told me they couldn't honor my contract, but offered to up charge me the same day rates. However, if I walked away they would still charge my cc the amount on contract. Crooked company. Never rent from this company Add comment

  • May 28
  • Rentals
  • Car Rental
  • 72
  • REVIEW RATING 4/5

We rented at Pheonix Airport. This place is just not honest and customer service is not a priority. I initially rented a car for 1 week and 5 days. Upon return was charged for two weeks because I was told I rented at the "weekly rate". I had to catch a flight so no time to argue. Once home I had to phone to be credited two days which I eventually got but I had to be extremely assertive to make... Read more

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  • May 12
  • Rentals
  • Austin, Texas
  • Car Rental
  • 104
  • REVIEW RATING 4/5

The rental car broke down in the middle of nowhere on a one-way trip from Albuquerque, NM to Austin, TX. I was a woman alone at the side of the highway, called Advantage to be rescued, and they were rude, slow, put me on hold, and were only concerned with their vehicle. They didn't care one bit that I was stranded. Their solution (after over an hour of waiting to hear back)? They said I could... Read more

Was this review helpful? 1 0

  • Apr 24
  • Rentals
  • Atlanta, Georgia
  • Car Rental
  • 201
  • REVIEW RATING 4/5

This company is an utter disgrace, let me start by saying never ever use this company unless you like being ripped off. I reluctantly agreed to having an insurance upgrade, big mistake, I was told that it would be $280.00 in total, no other charges. He printed off a sheet and it said $289.00, what I didn't do is pay attention to the name on the sheet as it was folded up. The name was not my name... Read more

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