Advantage Rent A Car Complaints and Reviews

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  • Customers like
    • Disgusted2
    • Inside attendants1
    • That the car it was clean1
  • Customers don't like
    • Invisible customer service12
    • No recourse to solve a problem8
    • Worst customer service ever6

  • 44 minutes ago
  • Rentals
  • Phoenix, Arizona
  • Jeep

Was rented vehicle with tire that was unsafe to drive on and refused reimbursement for a new tire that I was forced to purchase when the original blew. Rented vehicle from Phoenix Airport location on 8/14/15. We had the vehicle for 8 days. On day 4, we had a tire failure and were forced to replace a tire. The receipt from a nationally recognized tire shop (OTR) states that the tire was replaced... Read more

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yes customer service really really stinks.my wife left her ipad in re tal car right on front seat and no one seen it . customer service says they really not there to help people. U can believe that..not one call back yet agtwr numerous calls to them Add comment

  • Aug 25
  • Rentals
  • Honolulu, Hawaii
  • 20
  • REVIEW RATING 4/5

i wanted to try a new rental company and Unfortunatley, Advantage didn't win my loyalty. I was given an "upgraded" vehicle because the confirmed care reservation was not available when I arrived. I had a flat tire during ex week which I paid to have to have the spare put on instead of botehering advantage to tow it. I wasted vacation time not driving on spare but instead taking car back to lot... Read more

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Never upgrade once booked with advantage. My 79 dollar rental became 141. Add comment

  • Aug 24
  • Rentals
  • Brooklyn, New York
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I have called and filed a complaint with customer service after my recent experience renting a car at Advantage. I have subsequently called three more times to try and get a response, and can not get one from any customer service agent I speak with. This is my issue: I had many issues from the outset. Firstly, I arrived at around 8:30 AM to rent a car, and waited in line until about 9:30 AM... Read more

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  • Aug 24
  • Rentals
  • Houston, Texas
  • Online Car Rental
  • 10
  • REVIEW RATING 4/5

RESERVED A FULL SIZE CAR ONLINE AT HOUSTON HOBBY AIRPORT. MY PLANE ACTUALLY ARRIVED 1 AND A HALF HOUR EARLY. SINCE I HAD MY MOM AND WIFE I TRIED TO PICK MY CAR UP AND GO. WE WERE THER FOR MY DAUGHTERS FUNERAL. THE ATTENDENT SAID I WAS TOO EARLY FOR MY RESERVED AUTO AND MY ONLY CHOICE AT THE TIME WAOULD BE AN SUV AND A 80.00 DOLLAR A DAY UPGRADE. I WAS FORCED TO RENT A CAR FROM ANOTHER COMPANY AND... Read more

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  • Aug 20
  • Rentals
  • Monroeville, Pennsylvania
  • 21
  • REVIEW RATING 4/5

Advantage rental car in Fort Meyers Florida. Picked up a mini van and inspected it pretty well. Good bit of damage and scratches and dents, no cracks in windshield, interior fair. Return the van. Guys comes out, scans the van, and goes right to the windshield. Starts scratching at it. Says to me "woop, looks like the windshield is damaged" I said "what, where?" "Look right here" he says. ... Read more

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  • Aug 17
  • Shopping
  • Dallas, Texas
  • Damage To Personal Vehicle
  • 19
  • REVIEW RATING 4/5

Went to pick up car with a friend. Entered property where advantage is temporarily housed. I lost (4) tires as a results of this visit and was talked to like a nobody my the manager at the Dallas lovefield area. No compassion. If signs had been posted properly, my loss could possibly been avoided, I have called for (2) days. I stayed on ther phone 1hr + hoping someone would answer. Then there was... Read more

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The price was good they charged my credit card $200.00 deposit twice Add comment

  • Aug 14
  • Rentals
  • Los Angeles, California
  • 24
  • REVIEW RATING 4/5

My two friends and I rented a vehicle from this place and it just about ruined our vacation. I would not advise anyone rent from them ever. There’s a lot of other rental car companies on the island, just about any other one, than this place. We were in Waikiki on vacation and wanted to rent a car to explore the island. We were rented a Mazda minivan which broke down not once, but twice within... Read more

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