Advantage Rent A Car Complaints and Reviews

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  • Customers like
    • Customer service1
    • Inside attendants1
    • Disgusted1
  • Customers don't like
    • Invisible customer service9
    • No recourse to solve a problem4
    • Underhanded cancellation policy3

  • May 12
  • Rentals
  • Austin, Texas
  • Car Rental
  • 33
  • REVIEW RATING 4/5

The rental car broke down in the middle of nowhere on a one-way trip from Albuquerque, NM to Austin, TX. I was a woman alone at the side of the highway, called Advantage to be rescued, and they were rude, slow, put me on hold, and were only concerned with their vehicle. They didn't care one bit that I was stranded. Their solution (after over an hour of waiting to hear back)? They said I could... Read more

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  • Apr 24
  • Rentals
  • Atlanta, Georgia
  • Car Rental
  • 106
  • REVIEW RATING 4/5

This company is an utter disgrace, let me start by saying never ever use this company unless you like being ripped off. I reluctantly agreed to having an insurance upgrade, big mistake, I was told that it would be $280.00 in total, no other charges. He printed off a sheet and it said $289.00, what I didn't do is pay attention to the name on the sheet as it was folded up. The name was not my name... Read more

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  • Apr 22
  • Rentals
  • Atlanta, Georgia
  • Mid Size Car Rental
  • 55
  • REVIEW RATING 4/5

I travel extensively and rent cars several times a month. I've been doing this for 20 years. I recently made a reservation online and when I got to the airport they would not accept my insurance card which is the same one I've had with USAA for 15 years. The state I live in (and tried to rent car in) has electronic insurance so the police can tell if you have insurance (I do, mine has never... Read more

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  • Apr 14
  • Rentals
  • Perrysburg, Ohio
  • Car Rental
  • 92
  • REVIEW RATING 4/5

This was the worst experience ever with a rental car company. We will never rent from them again and you shouldn't either. I paid "up front" because it was cheaper supposedly. When we got to the desk they said we had to get their insurance because our insurance wouldn't cover their vehicles. That was quite a bit more money. We waited for a long time and then they didn't point us in the direction... Read more

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  • Mar 31
  • Rentals
  • Charlotte, North Carolina
  • Positive Experience
  • 207
  • REVIEW RATING 4/5

I hate been ripped off by rental car companies, which happened to me many times. I booked my Advantage rental through Advantage site directly because I get 10% discount compared to expedia. Picked up car at Charlotte North Carolina airport. There was NO surprise. They gave me the same rate as confirmation and same car. I marked all the tiny dents on pink paper before leaving the lot. When I... Read more

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  • Mar 28
  • Rentals
  • New Rochelle, New York
  • Car Rental Reservation
  • 68
  • REVIEW RATING 4/5

I cancelled a reservation and they refused to give me a full refund. Most websites allow a customer to cancel without a penalty but not advantage. I called to complain and the customer service at the location and the 800 line were both smug and rude. Guess they don't care about bad publicity. I will NEVER EVER rent from them again. Avoid them at all cost. They have *** policies and very expensive... Read more

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This car rental scam need to be closed down quick Add comment

  • Feb 18
  • Rentals
  • Hailey, Idaho
  • Roadside Assistance
  • 272
  • REVIEW RATING 5/5

I booked with them thru Expedia and marked the boxes indicating that there would be a second driver and that I wanted their roadside assistance. Therefore I thought the the extra charges for these (totaling $50 for the 3 days I had the car) were included in the price that I was then quoted and agreed to. But then when I picked up the car I was told that the quoted price did not include these and... Read more

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Total ripoff! Double the cost of my reservation. Off airport, so wasted another 30 minutes waiting for the shuttle to/from. Will never use this company again. If negative stars were possible, that's what I would give them. Add comment

  • Feb 17
  • Rentals
  • Peoria, Arizona
  • Rental Car Insurance
  • 187
  • REVIEW RATING 4/5

I did not take the extra insurance when I rented a car through Carrental.com and Advantage at the Denver airport. When I got the car I took many pictures all around of the dirty car. I was worried that I would be charged for something. Upon returning the car, I was charged an extra $25 for a tiny pin mark on the windshield. Upon return, the person accepting the car did not even look around... Read more

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