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1.6 Based on 123 reviews
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  • Customers like
    • That the car it was clean 4
    • Car 4
    • First attendant 3
  • Customers don't like
    • Invisible customer service 14
    • No recourse to solve a problem 9
    • Worst customer service ever 9
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Car suddenly lost all its oil to the street, and had to be towed. I later learned that was due to the oil filter never having been changed, and thus burning thru the rubber seal. NO apology or "sorry for inconvenience" from customer service desk in Ft. Myers airport location upon my arrival with their car on a tow truck flat-bed. I requested a refund via customer comment email...but that was over a month ago...NOTHING. I don't think they intend... Read more

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SCAM, DISHONEST, FRADULENT COMPANY!!! I'm a disable senior citizen women traveling with two other women. I paid for the rental on my card.I wanted to cancel on my card and put it on the driver's card, instead they added an additional driver fee to my bill. When asked if I wanted additional coverage, I told them I had AAA full coverage insurance. They added collision go the 10 days. Southwest Airlines quoted that the rental for 10 days would be... Read more

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We prepaid for a car through CarRentals.com for one day and 4hrs. We turned the car in 15 min early than the stated time. A month later we were billed for another full day at full price ($100. over the stared 1 day price in the contract.) I have been hung up on by customer service and when I finally spoke to an agent, I was told they did not rent cars by the hour, but would not refund the 4hrs extra money we had prepaid. It would seem that... Read more

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My husband rented a car in Inglewood, Ca for work. It got stolen at the hotel they were staying at. The police did find it 2 weeks later. Advantage charged my husbands personal debit card over 3000 dollars. He has been hung up on, he barely can understand them and they keep telling him to contact other departments. We are beyond frustrated. We want our money back. Highly unacceptable..

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Last year 2015 we rented the van broke down took the 6 hours to get to us! We received no apologies we did get a 2 day free rental and today I check my bank statement and I was charge and to make matters worse no one at tomahawk Dr., Logan airport will answer a call I am so pissed they suck never again Cassandra miller

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Paid for a contract agreement online. Fulfilled the contract and returned car 3 hours earlier than contract agreement. Days later they harmed me for extra day. Customer service said contract agreement are estimate charges. This is illegal and I will report them to BBB immediately. Never do business with Advantage Rental Car, especially the Inglewood,CA office.

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Booked car before we landed in Orlando from uk told couldn't have that car when i got to Orlando had to upgrade for extra $215.73 dollars or wouldn't let us have a vehicle. When i went to get vehicle the first 2 cars hadn't been cleaned inside or out ( have copies of rental agreements as they keep giving me different vehicles) the car we did end up taking had a slow puncture which i had to get fixed and pay for (when called customer service... Read more

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Last month we rented in Maui, in advance I booked online. My quote was $340, after an hour of saying no to everything and having to bring in my husband we ended up paying 480.00. Micheal said the reservation was in my husbands name and our credit card is in my name(same last names) so that's why I was going to have to pay more. I wanted the reservation to be switched into mine so it would match. He would not, he was like s strong armed used car... Read more

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Made reservations to rent a car from Advantage at airport in Vegas for 4 days-8/16 thru 8/20- price agreed upon was $177. Received a confirmation # and a reference # . At counter, sales person said he had to run a credit check on us, eventho we were using a debit card having a balance which was several times more than enough to cover thecontract. Were told we had to switch to EZ rentals instead. He said price difference was only $13, but he... Read more

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Not impressed. Am a family visiting from the UK who requested a GPS system, have been paying a daily rate and the system was faulty 4 days ago it just completely stopped working. We have one contact number which we called to be told they would be in touch with the local office, they took our number - no call back. Three days ago recalled and was given a second number to call - on hold for over 35 mins. Two days ago emailed them - no reply - have... Read more

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