Submit ›
or
1.6 Based on 135 reviews
Compare to others
Respond to your
customers
  • Customers like
    • That the car it was clean 4
    • Car 4
    • First attendant 3
  • Customers don't like
    • Invisible customer service 14
    • No recourse to solve a problem 9
    • Worst customer service ever 9
Advanced
search
loading...
More Less

My flight was scheduled to land at OGG at 920pm. Due to a delay in Seattle we landed shortly after 11pm. I was told by people working that Advantage closed at 11pm and they never stay open even knowing that flights are still arriving instead of waiting. I stood in line to get a shuttle to other rental places and asked shuttle drivers prior to boarding if I could rent and couldn't get a car from another place that late at night. I had to take a... Read more

Was this review helpful? 0 0

The customer service is bad for Florida residents hundred and fifty miles parental that company sucks big time don't rent from advantage I used to be a customer I will never go back to Advantage

Add comment

I had booked a Dodge Caravan 7 passenger 1 and a half months prior to going to a San Diego Soccer Tournamentfrom Salt Lake City. Got my confirmation number unlimited mileage $266 for five days. I go to the offsite location from SLC already packed soccer girls ready to go and at the desk the agents did not look eagerto assist. I was told , no unlimited mileage, car would not be ready till five (four hours later). I felt a knot in my stomach and... Read more

Was this review helpful? 0 0

Overcharged by $150. I returned the car on time with a full tank. Tried to call and email my complaint but no response. I will never use Advantage again.

Add comment

Our thanksgiving plans were completely ruined. We got to La Guardia airport to pick up a car and was told I had to have my own car insurance. I was not able to buy it as with every other car rental company. My Expedia reservation did not warn me about it and the Advantage website does mention it at all. There were many people there in the same situation. I was not able to get another car and missed spending the holiday with my family. Go to ***... Read more

Was this review helpful? 0 0

Same scenario happened to me in Tampa! I also waited nearly an hour for a ride on the "free shuttle" because the driver, after waiting 25 minutes to arrive the first time, had a full bus and said he would drop this load of people off, go take a break and then come back to get the multitude of people still waiting including a family with two small babies! After 45 minutes we gave up and paid for a taxi! $20 down the drain for the lack of a... Read more

Was this review helpful? 0 0

I recently had an awful experience with Advantage rent a car in Salt Lake City. I had a reservation for a minivan with unlimited mileage. Upon arrival, the customer service lady informed me that after 150 miles, I would be charged $0.55 per mile. When I protested and pointed out that I had a reservation for unlimited miles, she gave me back my credit card and license and said "We won't be able to help you today." What a joke. I went to... Read more

Was this review helpful? 1 0

Went to book a car for my wife who is traveling on military business next week. Found a car for $192.78 total price. Saw they had a government & military program which offered "Special discounts and rates," so we signed up with her information and we were provided with a special code "GOV" to lock in our discounted rates. This actually increased the price to $252.76. Nice. I reviewed the detailed breakout and saw they actually wanted to... Read more

Was this review helpful? 1 0

I reserved a car with advantage only to be told when I arrived I had to show my car insurance company paperwork. There was no mention of this on the website. I was furious!! What a waste of my time! I went to Thrifty where they were extremely helpful and got a rental within minutes. I will never go through advantage again!!!!

Add comment

My Camry smelled like Old Lady Powder. It was rented at the Atlatnta airport. Some *** must of sprayed and entire can of fabrize into the thing and it just wouldn't stop stinking. It is a black LE Camry with Florida plates....Be ware! Also when we went to pick it up, We had to wait nearly a half an hour white the found some cars to get ready and wash. They are very understaffed. The tire pressure indicator kept telling me that the... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Advantage Rent A Car.
Filing a new complaint about
×