Advantage Rent A Car
Reviews and Complaints
Customer service rep. lied to us.
Preferred solution: Price reduction
Bad car
We rented a car at the Salt Lake airport on April 19. The car smelled like cigarettes, one of the tires was bald, I don’t think it had a full tank of gas because we had to get gas sooner than we should have.
We contacted them the next day we were in Provo Utah and they told us that we have to come back up to the airport to change the car we were not able to do that so we had to drive around with cigarette smell for a week. Put gas in twice and they had the nerve to charge us seven dollars for gas.
I’ve had problems with them before and I will never rent again from them. The person at the desk was very nice and helpful but the car was not !!
Avoid
Horrendous Experience at Maui Kahului Airport, Worst Ever!
It took me no less than TWO HOURS from exiting Kahului Airport terminal to waiting for what seemed like forever for the Advantage Rent A Car shuttle to arrive at the terminal for the shuttle ride to Advantage's off-site location, waiting almost forever in the very old and filthy rental center for a service representative to process the rental applications, was deliberately lied too by no less than two service representatives at two different times as to why our full-size sedan was not ready for us, and then waited almost forever for the rental car to be brought to us in the front of the rental center from the servicing area in the rear of the rental center. Adding insult to injury, the gas tank was less than half a tank full.
Have germane pictures worth a thousand words. Worst rental in over 45 years of using rental cars.
This description of my Advantage Rent A Car experience was difficult to write without using every curse word known to mankind. Do not rent from this POS company in Maui, there's something wrong with this entire operation!
- Rude employee and deception
- Everything about advantage service and lack of quality
Preferred solution: Full refund
Advantage RAC the Hades of car rentals
- Rude employee and deception
- No answers on the phone lines
Preferred solution: Full refund
Overcharged
Toll Service Charges not reversed as promised
I flew into Dallas Fort Worth Airport for business, and while discussing my rental with the Advantage Rental Car desk agent she asked specifically where I was driving to during my trip because they are many toll roads outside of downtown Dallas area. I explained that all my business would be in the Dallas area, based on that she said that toll coverage would most likely not be necessary. She also said that people occasionally do make a mistake and inadvertently get on a toll roll and don’t know about it. She said if I receive a charge on my credit card after I had already closed and paid my rental contract that it would be a toll charge. She specifically said that if that were to occur simply call Advantage customer service and they will get the charged waived.
I called into customer service on 3/12/19 and was told by Advantage service agent and was they can’t remove a charge and told me to call 1-87*-727-**** and they would be able to remove the charge. When I spoke to them they gave me the run around and said they could not help me and they said that the Advantage rental agent and customer service agent should not have said that and that there is nothing that can be done.
This had been a terrible experience in which either your rental agent is confused as to what can be done with toll charges or the practice as a whole is nothing but a money generating tool.
I would hope you will be able to get the charge removed.
Barring that I will never rent from Advantage again and will file a complaint with the Better business bureau.
Preferred solution: Full refund
This company is the worst possible
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Verified Reviewer | Denver, ColoradoEmail address
- Not having windshield fluid during a snow storm
Preferred solution: Price reduction
Transactions
Discrimination
- Price when i booked
- Service
Preferred solution: compensation for the discrimination, intentional humiliation and personal attack causing severe emotional distress.
Bait and switch game....
Question about my bill
Employee
*** on Earth
- Customer service disturbingly hostile
Preferred solution: Full refund
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