Update by user Mar 20, 2017
The company needs to make this right. I am also contacting the better Business Bureau.
Original review posted by user Mar 19, 2017
I pre-paid for a mini van on carrentals.com. the contract was for a week with unlimited miles.
when we arrived at rental counter they said that they could not honor the contract. They no longer did unlimited miles. We told them we prepaid and had a copy of information. The counter lady said that they could not do that.
We then were told she would refund our money. She only refunded part of it. We then had to pay for another rental at a higher rate.
I feel the company owes us 62.03 plus the 80.00 that was not refunded. please contact us at firstname.lastname@example.org
Product or Service Mentioned: Advantage Rent A Car Car Rental.
Reason of review: Not as described.
Monetary Loss: $142.
Preferred solution: Full refund.
I didn't like: That they did not honor their contract.