Not resolved

I had a car reserved with Advantage for our trip home (about 35 miles) after my wife and I spent the entire day flying from Europe. We got in at 11:00 Pm and went directly to pick up the car.

It was setting there for us BUT the lady proceeds to tell us that since we are locals (From NC and renting in NC for a return the next day to the same location we started from) we would have to provide a copy of our personal auto insurance before she could rent us the car!!!!!!!!!! We were not told this up front when we reserved the car two weeks earlier and of course just arriving from Europe we certainly did not have a copy of our auto insurance with us. She recommended we go to another agency next door.

WE went to Enterprise and they had us in a car and out the lot in 15 Minutes. Using Advantage rent a car is a big DISADVANTAGE.

Product or Service Mentioned: Advantage Rent A Car Car Rental Booking.

Reason of review: Order processing issue.

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