Advantage Rent A Car - ASTORIA -LGA AIRPORT-ADVANTAGE RENTAL
LOCATION: Astoria, NY. DATE: 7/1/2016
flew into airport and took shuttle to location, stood in line for 20 minutes, no where to sit (I am handicap).
No public restrooms, building dirty. Remote did not work on rental car and only 3/4 tank of gas when picked up.Desk personnel friendly.
Returned car but left cell phone in back seat, tried to call 5 times while at airport before flight left (800-777-****) no answer, pushed all extension numbers-no answer. Call corporate location-they kept transferring me to the same name. Called when I got back on jULY 1,2,3,4 & Tuesday and complained & told corporate location what happened.
NEVER heard back from them on anything. My compliant fell on closed ears.
Cancel the contract on the phone and will not use Advantage Rental again. NO CUSTOMER SERVICE OR GOOD PHONE NUMBERS WHILE TRAVELING
Reason of review: Not as described/ advertised.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Advantage Rent A Car Cons: Customer service, Lack of return calls, Customer service people lieing.
Location: Queens, New York
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