Run and don't walk! Horrible Service!
Went on-line earlier and booked a rental car for three days thru Expedia for my daughter. The charge was $98.00 for a total of three days. We opted out of the "additional" insurance coverage because we didn't need it. Dropped my daughter off at the airport to pick up her rental.
I drove back home, when I arrived my daughter called stated that they would charge her more for the additional coverage. I told her NO we don't need it we are covered, she then tells me that they want to see proof of our insurance!!!! I had to drive back to the airport, park in short term parking and get up to the Advantage Counter. Only to be greeted by an unprofessional women who had the nerve to take my insurance policy and enter it into their system.
When I told her not to do that she said it was just there policy. Then proceed to tell us that there is a 250 mile limitation on the rental. Because Locals get charged additional mileage unless you are traveling into San Antonio then you don't have the limitation..... you get unlimited.
Then she proceeded to tell me that many locals don't even return the cars and thats been a problem and Advantage Rent a Car is going to start making it very very hard to rent cars from them. I told her that when we booked this online it stated "unlimited mileage" and asked her "what other under hidden surprises do you have"??? She smirked as if all this was funny! After she asked us five different times about their insurance coverage and waiving it.
I finally told her....do not ask us that again! We have full coverage and we don't want your coverage. When the deposit amount was presented ($200.00) I said "what choice do we have"! When I said that, she then said " you know what?
I don't like your tone! And I'm not going to rent to you. So, she cancelled our rental. We walked to another counter and thank God there are still professionals.
The young man greeted us, was calm and helped us immediately. Less than 10 minutes and we were good to go out the door!
Less Deposit, No Requirement to see our Insurance Card, No Hassells about taking out their insurance coverage, No Limited Mileage, No *** service. RUN don't walk.
Product or Service Mentioned: Advantage Rent A Car Car Rental.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.