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7/12/2018 - 7/26/2018

I rented a car from LGA airport (LGA71682)

I received an invoice for 442.40.

The invoice indicates that this is from AEZ Rent a Car. The phone number associated with this location (in Roslyn Heights NY) is the phone number for the Highway Toll Administration.

The Highway Toll Administration advises that I opted out of some kind of toll program that Advantage offered.

I was not advised that I would be charged a fee for every time I passed through a toll.

I was advised by the highway administration that when I opted out of this "program" I agreed to pay a $25.00 fee every time I passed through a toll....this does not include the tolls I paid in cash. I passed through 16 tolls according to the Highway Administration.

The Highway Administration advised me to call Advantage at the location that I rented the car - Advantage Rent a Car in Jackson Heights, NY - LGA airport location. They DO NOT ANSWER the number I was given by the Highway Toll Administration. 718 424 ****

Further, the Advantage website indicates the very same number as the Highway Administration - 800 777 **** - the main office for Advantage Rent a Car located in Ft. Lauderdale, Florida.

As I was not advised of the toll fees - I am disputing the charges.

This fee was not explained to me at all. I would obviously never had agreed to opt out of the "toll program" had I known that I would be charged $25.00 every time I went through a toll.

I believe that this is false representation.

Reason of review: Poor customer service.

Monetary Loss: $442.

Preferred solution: Full refund.

Advantage Rent A Car Cons: Over charging, Service agent was demeaning-lack of transparency cancellations, Mis-information, Over charging and misinformation.

Location: Manhattan, New York

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