Rented a car at the La Guardia Airport location on 09/24/17 to be returned on 09/30/17 and provided agreement number LGA 55226. Confirmation # LADP0B1337AD.
To my surprise and inconvenience, I was forced to return the car on 09/27/17 on or about 10:00PM. after listening to unbearable engine noise and trouble accelerating for more than 1 hour, I was immediately concerned and alarmed, so I contacted customer service and was advised to drive to the site location where I would be given a new car. Customer service issued me a ticket # 217158 to track my complaint. 5 minutes away from the rental site, the car powered off and was unable to restart.
So, I walked over to the rental site and informed Crystal (the counter rep) of what happened and she advised the car will be towed into their garage at some point. I was asked to leave with the new car. I was looking to have my bill adjusted as I had payed tolls, missed my shift at work that night, and felt the car put me at risk with all it's mechanical problems after just 3 days of average commute to work. crystal advised I contact the manager the next morning and I did.
The manager named Arun Singh was unprofessional, confrontational and did not offer any solutions. The worst part was that he was not empathetic at all towards all the distress and financial loses I endured that day. After begging, the manager agreed to call me back in no more than a day and today is 09/30/17 and I have yet to hear from him. I've contacted customer service multiple times throughout the week and apparaently the manager is the only one with authority to offer me any adjustments.
Upon my request, customer service reps have tried to reach the manager and sent multiple ticket notices to the site, but have not been successful in getting a response from the manager. Please advise on this matter. The manner in which I was treated as a consumer was unprofessional and disrespectful. All I ask for is an adjustment on my bill, which is fair I believe.
This site's google rating is 1.8 after 242 reviews which is shameful and provides evidence of the poor management of this location and the poor customer satisfaction experienced at this location. any adjustments to my bill would be appreciated.
Thank You. Mariel Bazil, firstname.lastname@example.org Sent from my iPhone
Review about: Advantage Rent A Car Car Rental.
Reason of review: Poor customer service.