One month after we turned the car in after our trip to San Antonio, we were charged $71.02. No one answers the phone and even our credit card company could not get a response when we disputed the charge. Good car and great service but when we drove away with the car we...Read more
I booked a rental car at the Phoenix airport through Expedia for $193. My wife added an additional driver so her friend and her could take turns driving. The extra fee for an additional driver was $94.43 which is fine but then comes the real hidden extra fees....Read more
I didn't like
- Hidden fees and lack of experience of the counter personnel
This company is a complete joke . We could pay ten dollars a day to use easy pass plus tolls or just pay the tolls on our own . We payed cash at the toll booths and then , 2 weeks later , i get a bill for $60.00 dollars . 2 - $25.00 fines , $10 dollars in tolls for...Read more
- Airport location
I didn't like
- Smashed vehicle and toll road charges
Advantage Rent A Car - Worst experience ever
I reserved a car. Not only did I have to wait an hour in line but another 45 for the car I reserved to be available. No free upgrade no help what do ever. It’s horrible I don’t care how cheap they are I will never use them again.
Advantage Rent A Car - Charges after car returned
I rented a car from Advantage Rental Car at the El Paso Airport and when i returned the car i was infirmed I damaged the windshield. I showed the GM puctures of the damage I took when I picked up the car and he said I would not be charged. Two months later I receive a letter saying I owe them for damages. This company is a fraud and they lie. Never rent from them.
They would NOT accept my prepaid debit card... they were unreachable when we needed help when we locked the keys in the trunk they only gave us one key who does that cheap rates BUT the get ya with the expensive insurance when you pick the car up tried upselling me at...Read more
Advantage posts great rates online. They then nickle and dime you with myriad services, many of which you didn't agree to. The attendants told me that they do gasoline refill differently than other rental companies and that they just charge you the average cost of...Read more
I didn't like
- Sales agents lying about the contract
- Being charged for allegedly free services
Advantage Rent A Car - Disgraceful company
Absolute rip off merchants, awful customer service, over charge for everything and add on extras without permission. Book with any other company!!!
I had perhaps my worst experience ever in dealing with a counter person while I was trying to obtain a rental car that I had pre paid for. I was at the Albuquerque Airport and I was well greeted at the Advantage car rental desk by the only counter person, Tyler Field....Read more
We haven’t rented cars before until now since we just retired. I reserved a car online thru Expedia. When we arrived at the airport there were a lot of different car rental names. It was 12:30am when we arrived. I was confused because I wasn’t sure which car rental to...Read more
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