We haven’t rented cars before until now since we just retired. I reserved a car online thru Expedia. When we arrived at the airport there were a lot of different car rental names. It was 12:30am when we arrived. I was confused because I wasn’t sure which car rental to...Read more
I didn't like
- Did not give us a midsize car
- Bad attitude
- No greeting
We waited in Advantage Rent A Car's line for over an hour on 10/27/2017. When we reached the customer service counter, they told us they were out of cars. I showed them my reservation number and they were still out of cars. I placed a phone call to the travel agency...Read more
I didn't like
- Over charging and misleading pricing
This company will try to rip you off first by charging you more than the amount you were quoted at the pick up time(I was charged more than $40) even when I had the email quote from the company itself, then it will rip you off again by forcing you to buy $10/day...Read more
I didn't like
- Lied about toll way
- Over charged me at the time of pick
- 2 hours for roadside assistant on 10 min away
we are french and come to USA last october. the man (Bryan) in the LA agence tell us an option for speedway. we don't understand and he repeats many many times...finally, we are exhausted and say "ok we understand" because we want the car and go to bed. but it's a lie...Read more
Advantage Rent A Car - Dusconnected
Trying to get assistance in returning car to DFW. My husband coming directly from hospital. American will get him at curb but he has dementia so I must stay w him. Trying to drop car at terminal.
Advantage Rent A Car - Small sign, slow service
Had trouble finding Advantage due to small sign. Only one person working the desk and each customer took about 15 minutes! I’ve never waited so long to check in to rent a car.
Advantage Rent A Car - Refund unnecessary charge
Hung up on again. I want refunded the additional 123.00 that you charged to my card the whole experience was a nightmare worst car renting I've ever had. I'm irrate and want a refund. AK 7261670 my number is 907-651-9033
Was lied that the insurance is mandatory. Called customer service the same day and she said the operation manager will call me back - no call from the manager. Talked to the manager when returning the car and she said I need to talk to the customer service number and...Read more
Customer service Is no help . They over charge you for everything after the fact on your credit card with no receipt and reason until you reach out to unhelpful customer service agent. Tolls , returning 5 minutes after time on contract . We returned vehicle 5 min late...Read more
Don't be fooled by their low rates. Their customer service, quality of vehicles, and rental experience is the worst. My car was dirty and in poor condition. The staff at Newark Airport was rude and dishonest. And I got a flat tire and they made me pay for the repair to...Read more
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