Advantage Rent A Car

I recently rented a vehicle from them and never received my deposit back. I would never, ever recommend this company to anyone, and I will be reporting them to the Better Business Bureau. At this point, all the phone numbers are disconnected, and none of the emails are working!

Rotten customer service...hours over days trying

these people...where is the management??? None are interested...rediculous

I didn't get my deposit money back

No1 answers my calls they put you on hold for 35 minutes and than they hanged up

I was quoted a price online for a car rental. After a long day of traveling got to pick up location and was told I needed to pay an extra $15 per day for liability.

Have never been charged this on any other car rental. Argued for a bit but was exhausted. Decided to call the next morning found out they don’t have any direct contact.

Call the 800 number they said I would have to drive 100 miles back to talk to the person at the location. I want a refund of $89.94 for fraudulent charge

I rented a vehicle from these people on June 16, 2021 and returned the vehicle on June 19, 2021. The price went from $195 online to $685 when I arrived to pick up the vehicle!!

They added insurance, $45 for fuel, taxes, and a $250 deposit that i was supposed to get back when I returned the vehicle but i have never received my deposit!!! They had told me that the gas prices were $5 per gallon but afterwards I discovered gas prices were only $2.85 or $3 per gallon. I haved called several times about my deposit and they keep telling me it takes 7-10 business days well add the days up!!

June 19-July 6.... This is RIDICULOUS!!!!!!!!!!!

The customer care is not available and it's hard for me to chase them to make the available cars for pick up

My complaint is regarding the Nashville,TN location . Customer service rep name I think is Kate.

The city manager name is Wayne Wisthmeir. I arrived on 11/30/20 to pick up my rental car that I had reserved with Priceline for the rate of 21.00 x3 days. Upon my arrival, I provided the CS rep Kate my credit card and DL . At which time she asked why was I renting the car .

Where was I taking the car. In which none of this information was necessary, however I provided the information anyways . She then asked for my phone number. I provided that to her .

She asked for a secondary number in which I told her I did not know it off hand. I looked in my personal cell phone and provided her with the number. She then stated if I continued to give her attitude she was not going to rent to me. I told her she could not refuse to rent based on her personal perception of me.

At which time she refused again . I told her I needed the rental car and I provided her the secondary number. She then asked for my email . I gave her my email.

She then stated she could refuse to rent to me if she wanted too . I asked her was she refusing to rent to me because I was black because I gave her what she asked for . At which time she threw my card and DL on the counter went to the back of the office at Advantage Rental Car . She contacted the city Manager named Wayne Wisthmeir on her personal cell phone.

She came back out to the counter handed me the phone . I informed him that I gave her what she asked for and she refusing to rent the car to me. He then said she could do that because she said I refused. I told him you asked her prior to speaking to me and she told you that I said the information fast so that's not a refusal that's her not wanting to rent the car to me .

Within seconds later, Kate contacted Meto police who responded. The cop name was Haray-Moore with Meto PD. He said Kate called him because I had an attitude and I had her phone. At no point did she ask for her cell phone back since her manager wanted to speak with me per his request..

The police officer stated I was not rude and her complaint was not necessary and no time was I irate with her . At which time I was denied the rental 3 or 4 times by Kate even after giving her the information that she requested.. I forgot to mention Wayne said he did not want to give me his last name because I could stalk to him. I've never experienced such disrespect and rudeness.

Very embarrassing to he accused of a possible stalker and having the police called on you for no reason .

Not to mention they denied me the rental car. Not sure if the company treats their customers this way but neither employees should be working in customer service treating people that way .

I had a reservation for a 24 hr period in Orlando. I showed up at the Orland Int'l Airport as instructed to pick up my rental car.

EXCEPT, the company was NOT located there. After 20 min of confusion, I found the company was about 12 min drive away from the airport. UGH... When I arrived, I first used the bathroom: FILTHY, NO TP, NO paper towels and NO soap and NO hand sanitizer.

I was given my paperwork, then told to go next door to A DIFFERENT RENTAL CAR CO because Advantage "ran out of cars". REALLY???? SO, I waited a long time while the guy put all my info into HIS computer, then got a car, but from Priceline. WHAT A JOKE, WASTE OF MY TIME.

DO NOT EVER RENT A CAR FROM ADVANTAGE. THEY DON'T EVEN DESERVE ONE STAR.

Hi,

I booked car with your company Advantage for a rental on Sept 19, at around 11am from Tampa Airport Rental. The agent who saw us was very unprofessional.

She kept asking for all documents of insurance proof and collision damage coverage from our credit card. It was frustrating since data signal wasn't working well at the rental location so it took a lot of time and effort to get all the pdfs needed. When we tried to use American Express credit card collision damage coverage she didn't accept it because the pdf we found didn't include the word "primary" for primary collision damage coverage, even though American Express clearly said if we waive it with the rental car company then they will cover collision. After a lot of back and forth, we asked if Chase credit card policy would be accepted and she told us it would be.

We handed her the Chase card and commented among ourselves that "So Chase is better than American Express?" She heard us and got very upset, thinking that we mocked her. At that point she told us she canceled our car reservation and refused to give us a car rental. During the whole process we were frustrated and upset that we had to jump through many hoops to get her what she asked for. Whenever we told her this and that was acceptable when we rented cars before she would raise her voice at us that it is Advantage policy and if we don't like it we don't have to rent with Advantage.

But at the end she blamed us and played victim for making her upset and canceled the car. This whole fiasco costs us an extra $200 to rent with another car rental company on the spot. During the whole time, I felt attacked and embarrassed by her in front of other customers. She never tried to de-escalate the situations, but acted like she's doing us a favor and was very rude.

I want to file a complaint against this agent and hope that the company takes measure so that no further customer should be treated this way. Thanks.

The Company had a manager's special and once I arrived to the rental place tried giving me a mini van knowing that I would not want it and choose a different car thus costing me more money. But I'm like fine you got me.

I thought it would be a cheaper car but not a mini van come on.

Then to upgrade to a cheap Santé Fe was like 400 dollars more. They wanted almost 800 dollars upfront.

And the customer services was Ice Cold Friendly. Like they don't really want to rent you the car.

My money was left in the car