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I have filed a complaint on Advantage Rent A Car on their website and with BBB. The manager at the Sky Harbor location refused to give me a general managers contact info to file a complaint or correct our reservation that day. We arrived to pick up our vehicle (Chevy...
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1.0
I didn't like
  • Unhelpful call centre
  • Customer service people lieing
  • That the feeling of being ripoff
#1402523
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There is no one to answer the phones for customer service. I keep calling your customer service and the voicemail is still on and no calls are being patched through it is 10am Eastern time and no one wants to take the phone off of the automated prompts. I am needing to...
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#1396117
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7/12/2018 - 7/26/2018 I rented a car from LGA airport (LGA71682) I received an invoice for 442.40. The invoice indicates that this is from AEZ Rent a Car. The phone number associated with this location (in Roslyn Heights NY) is the phone number for the Highway Toll...
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I didn't like
  • Service agent was demeaning-lack of transparency cancellations
  • Mis-information
  • Over charging and misinformation
#1387289
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We just want to extend our rental reservation by 3 hours. We cannot do it through their website. We have currently on hold for with their customer service line for an hour with no end in sight. Their on-site rep also tried to hard sell us on add-ons when we picked up...
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1.3
#1381051
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Rented in sacramento and nothing was mentioned about toll roads. When I got to toll booth they said our car had a fast tracker and we must pay through the rental company. Tried to pay when we turned in the car but attendant couldn't help us. Called advantage and they...
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1.8
I didn't like
  • Being lied to
#1379593
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Advantage Rent A Car - Horrible

I rented a car at europcar through rentcars. the reservation number is 4HF9TLE. I have rented with unlimited mileage and included protection. It Ead charged on the day of the car's return. I want to get rid of this value as soon as possible. This is not honest. the reservation’s name is Vinicius Amorim Loureiro.
1.2
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Diversity of Products or Services
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Price Affordability
Product or Service Quality
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Value for money
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#1379545
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Advantage Rent A Car - Fuel rip off

Advantage Rent A Car - Fuel rip off
I returned my car on full according to the meter on the dashboard. The return agent says they have to charge me for more fuel because their new device shows Im lacking fuel. The customer has no way to confirm this device. RIP OFF!!
1.9
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Value for money
Website
#1379200
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Advantage Rent A Car - Horrible! What a scam

I have been trying to contact a customer service rep for over 2 months! No one has called me back or reached out to me after several messages! I was wrongfully charged and need to speak with a manager ASAP. I finally got through after waiting for 20 min only to be hung up on. What kind of scam is this!?
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1376277
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First of all I waited over 2 hours to get a car thatI reserved, then they didn't have the car. The clerk said that if I had AAA then I wouldn't have to pay the refuel fee when turning the car in. Then I was charged 71.28 for a refueling fee. They also stated the car...
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1.5
I didn't like
  • Misleading and deceptive
#1372585
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Contact Advantage Rent A Car

Mailing Address:
Advantage Rent A Car
101 NE Third Avenue Tower 101 Suite 1600
Fort Lauderdale, Florida 33301
United States
Phone:
(800) 777-5500
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Advantage Rent A Car Products and Services

Advantage Rent A Car - WORST CAR RENTAL COMPANY EVER, ROBBERS!
I rented this car at the Salt Lake City Airport. The WORST part, I was rushing to the airport and forgot to fill up the tank with gas and they charged be $9+/gallon to fill up the tank. The tank was only half empty and they charged my $73 to fill it up the tank. If...
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1.8
I liked
  • Car was clean
  • Car
  • Car itself
I didn't like
  • Rude customer service
  • Mis-information
  • Unhelpful call centre
#1370503
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