Not resolved
0 comments

I reserved a car at Advantage through Orbitz for a one-way rental from Phoenix, dropping in Las Vegas 24 hours later.After I was dropped off at Phoenix airport to pick up the car, the Advantage employee demanded proof of my insurance coverages.

Not proof of insurance, which I had, but an actual paper copy of my insurance policy coverages page! Who walks around with THAT? He said this was required because I hold an Arizona driver's license. He dishonored my reservation, cancelled it, and left me stranded at the airport.

There was no prior notification of this "requirement". His only helpful hint was directing me to another rental company by name, saying they had one way rentals at comparable prices. I went to that company, where its agent immediately informed me that they never do one-way rentals. So the Advantage agent refused my reservation, gave me patently incorrect information, and left me stranded at the airport.

I am a 60 year old retiree, with excellent credit and driving record, and presented a valid driver's license and a gold AMEX card. When I returned to complain, the Advantage people were doing the same thing to a young family of four, telling the woman her proof of insurance was inadequate.

Horrible company.

Had an Experience with Advantage Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Budget Rent A Car - Budget Rent-A-Car Bait & Switch Budget Rent A Car "...This brought the total cost of the two-week rental to $1,042.38. Not only was this a classic bait and switch, I could have rented the Avalon in advance and paid..." Read more Advantage Rent A Car - Bait and Switch Advantage Rent A Car "Reserved a Chevrolet Malibu for $133.07 for 4 days from SJC. When I showed up all they would rent me was a GMC Yukon XL for $231.75. Don't walk, run..." Read more Advantage Rent A Car Mitsubishi Car Rental Review from Atlanta, Georgia Advantage Rent A Car "Was sent over to advantage from another car rental because they didnt take debit cards. Paid an ungodly amount of money for 4 days. Looked in the glove box and..." Read more Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS Enterprise Rent A Car "In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle,..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Ericdress -  Color Blind Ericdress "I ordered a formal burgundy dress that they had on their website. I ordered it the end of August but they did ship it in time for my event but..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more